Here is how to cancel a plan, what happens to your account and when a refund applies.
Plus and Pro are not on sale yet: nothing is charged on this site today. What follows will apply once they are.
Canceling a plan
- You can cancel whenever you like from your account, with the button to manage your subscription.
- Canceling is not a refund: the plan stops renewing and you keep everything it includes until the end of the period you paid for.
- There is no minimum term and no fee for canceling.
Refunds
- We do not refund a payment because you changed your mind, or the unused part of a period when you cancel, unless the law of your country or the purchase policy of our payment provider, which acts as the seller, gives you that right.
- If the law of your country gives you the right to withdraw from a purchase or to get your money back, that right is always respected. Nothing on this page limits it.
- If you see a charge you did not expect, such as a duplicate charge or a renewal after you canceled, write to us and we will look into it.
- When a payment is refunded, the money goes back to the same payment method. How long it takes to show up depends on your bank.
Renewals
Plans renew automatically at the end of each period. If you have a yearly plan, we email you 7 days before it renews with the date and the amount, so you have time to cancel if you no longer want it.
What happens to your account
When you cancel, your account moves to the free plan once the paid period ends. If a payment is reversed, through a refund or a dispute with your bank, the access that payment gave ends at that moment. We do not delete anything: your saved places and your alerts are kept. If you have more alerts than the free plan allows, the oldest keep working and the rest wait until you return to a paid plan.
Who charges you
Payments are processed by our payment provider, which acts as the seller, adds your country's taxes where they apply and sends you the receipt. That is why its name is the one on your card statement.
If you think you are owed a refund
Write to hola@atardecer-dehoy.com from your account's email address with the date of the payment, or use the help link on your receipt. We review it under the law that applies to you and the seller's policy, and get back to you with what applies in your case.